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Member Spotlight: Julie Arsenault & Panty Drop

June 28, 2016 | By | No Comments

We’d like to introduce Julie Arsenault, founder of Panty Drop, an underwear subscription option for women. When you are busy and on the go, you sometimes don’t have time to go shopping for the essentials, let alone take the time to indulge in some self care. Julie’s mission is to empower women to be bold and confident and Panty Drop is a way to ensure that you feel your best every day.

You can read more about why Julie started Panty Drop over on her blog.

 

Panty Drop Redesign: Creating a High Quality Customer Experience

In addition to introducing you to Julie and her company, we want to congratulate her on the newly launched redesign of Panty Drop!

The Panty Drop website is built and hosted on top of Shopify so we asked Julie why she thought it was important to customize her Shopify experience beyond what was generally available from off-the-shelf themes.

Reno Collective: Why did you choose to build a custom website for your store?

Julie: I wanted to do a custom website because the website is a huge part of the “product” & having the right purchase flow and pages that talk about the product would be really important for the customer’s experience. While Shopify works great for most of what I need to do with the store, I have different purchase flow requirements than a typical eCommerce site and also needed more static pages than what I saw in most themes.

Taking the Brand to the Next Level

In working toward this new customer experience, sometimes we get out of our element as entrepreneurs. When you’re starting a company, you end up wearing a lot of hats. You’re writing the copy, sourcing the product, trying to design something in Photoshop and move bits of HTML around as best you can while keeping an eye on how you might eventually make some money. Julie was doing all the work herself up until she hired a designer and a developer to work on the redesign.

Reno Collective: How was it working with a designer and a developer to build out your vision for Panty Drop?

Julie: Working with a designer and developer was stressful at first, but a very good decision. Before, I was doing the design and development myself – neither of which is my specialty, so I never could get the site exactly the way I wanted it. Hiring professionals was absolutely the right move because it helped take the brand to the next level. I wasn’t (and still am not) an expert at hiring designers and developers, so it was a little unfamiliar thinking about what requirements I had for the project & how to evaluate the experience of the people I’d be hiring. Also, during the project, since I wasn’t always in the same place as Josh & Laura, I needed to spend time preparing my feedback so it’d be clear and actionable for them. But I’m pleased with how it came out!

If you want all the juicy details on the redesign, you can read more about the relaunch and their awesome giving program here.

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1 Year Panty Drop Giveaway

To celebrate the big makeover, Julie is doing a giveaway for a 1 year subscription to her service. You can enter to win here! You only have a few days left to enter as the contest will close at the end of June.

Congrats to Panty Drop and we wish Julie continued success!

31 May

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Coming up on June 24: New2U E-Recycling Drive

May 31, 2016 | By |

ecycleday

Do you have old computers just hanging around taking up space? Bring them to Reno Collective on Friday, June 24th so they can be recycled and not end up in a landfill.

We can accept the following items ONLY:

  • Computer towers
  • Laptops
  • Cell phones
  • Phones
  • Flat Screen Monitors
  • Keyboards
  • Mice
  • Hard Drives
  • Computer Components (RAM, Video Cards, Sound Cards)
  • Printers
  • Ink/Toners Cartridges
  • Speakers
  • Hubs
  • Servers
  • Cables

New2U Computers provides quality refurbished computers and repairs to Northern Nevada. All of their computers are donated from the community. Whatever they can use is rebuilt and sold back to the community or given to disabled individuals in Washoe County. Anything that is no longer serviceable is recycled. They do computer, laptop, smart phone and tablet repair. They are open Monday through Saturday 9am-5pm at 50 E. Greg Street, Suite 103, Sparks, Nevada. You can reach them at 775-329-1126 or check out at our website at new2ucomputers.com or on Facebook.

09 Apr

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Leveling up the Reno Collective network

April 9, 2015 | By |

Reno Collective has been at the “Arlington fishbowl” location now for nearly two years. When we moved in we purchased what we thought were amazing wifi access points, selected the best broadband provider available and lit up some ethernet ports around the space so we could provide some ability to “wire in.”

However, with our new setup, we were seeing a problem. Many of our members work remotely. In doing so, they live and die by VOIP services, Google Hangout, GoToMeeting and other video/audio streaming services to run their business. We started to see a little blip every 15-20 minutes. After talking to a lot of people, this was not uncommon even at their homes with the same provider. The little blip was just enough to knock people off their video calls or kick developers off SSH server sessions. Obviously, this is not ideal for a workspace.

Upgrading the internals

We did another massive upgrade to our network to make sure that we weren’t causing our own issues. First we moved away from our Ubiquiti access points and moved to a much more impressive Meraki access point. Then we upgraded our switch and ran more ethernet cables to rooms that were most likely to use streaming services so we could get them off the wireless network. With all of these changes, we hoped we could made some kind of dent in the problem. Nope. After too many fruitless calls with our current broadband company, we started looking for a new service provider and figured it was time to look for someone who could provide us with a fiber connection.

meraki

Solving the blip: time for a change

In our search for fiber, we discovered that fiber infrastructure was all around our location and potentially available from multiple service providers  but getting it to local businesses remains a “last mile” problem.

The last mile or last kilometer is a phrase used by the telecommunications, cable television and internet industries to refer to the final leg of the telecommunications networks delivering communications connectivity to retail customers, the part that actually reaches the customer.

In our case, it was more of a “last hundred feet” problem but even so, getting the fiber from underground and into the building was going to be extremely cost prohibitive.

We gave up on our quest for fiber until someone unexpectedly reached out to us and expressed interest in what we do for the community and the kind of work our awesome members do each and every day.

Plumas-Sierra Telecommunications & Reno Collective

We’re now excited to announce that we’ve teamed up with Plumas-Sierra Telecommunications (PST) to solve the last mile problem. This will allow us to provide the highest quality service to all of our members and visitors for getting work done, hosting high-tech hackathons, streaming video presentations like TEDxReno, classes and meetups.

pstrc

“PST’s partnership with the Reno Collective is hopefully the beginning of a trend. We are very excited about this opportunity,” said PST General Manager, Bob Marshall.

PST has been amazing to work with so far and our entire experience has been a refreshing change to working with past providers and look forward to growing with them in the future. Full speed ahead!

01 Oct

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Kicking off “Meet the Members” with Jeff McDowell

October 1, 2014 | By |

We are so excited to kick off a new video series featuring our amazing members. One of our long-time members and resident video producer, Mike Henderson, has been building up a treasure trove of interviews with folks around the space to find out more about what they do, who they are and how they fell into coworking. Now it’s time to share those stories with the world!

Meet Jeff McDowell. As a remote QA engineer, he is responsible for ensuring the software released by Invision is a great experience for their customers.